Refund and Returns Policy – sunevis.xyz

At sunevis.xyz, customer satisfaction is our top priority. We take pride in offering premium essential oil perfumes and stand behind the quality of our products. Please review our Refund and Returns Policy below to understand the procedures for returns and refunds.

1. Return Eligibility

    • We accept returns within 30 days of the purchase date.
    • Products must be unused, unopened, and in original packaging to qualify for a return.
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
    • Items that show signs of use, damage, or tampering will not be eligible for a return.
    • Proof of purchase is required for all returns.

2. How to Initiate a Return

    1. Contact our support team at sunevis.xyz@gmail.comwith your order number and reason for return.
    2. Once approved, we will provide return instructions.
    3. Ship the item back to our return address within 7 days of approval.
    4. Once received, we will inspect the product and process your refund within 5-7 business days.
    • If a product is returned in unacceptable condition, we reserve the right to refuse the refund.

3. Refund Policy

    • Refunds are issued to the original payment method used at checkout.
    • It may take 5-10 business days for the refund to appear in your account, depending on your bank.
    • Shipping charges are non-refundable, except in cases of defective or incorrect products.
    • If a refund is delayed, customers should check with their bank before contacting us.

4. Exchanges

    • We offer exchanges for defective, damaged, or incorrect products.
    • To initiate an exchange, follow the return process outlined above and specify that you prefer an exchange.
    • Exchange requests are subject to product availability.
    • If the requested item is unavailable, we may issue a refund or provide an alternative option.

5. Non-Returnable Items

    • Due to hygiene reasons, opened or used perfumes cannot be returned.
    • Items purchased on sale or clearance are final sale and not eligible for returns.
    • Gift cards and promotional items are non-refundable.

6. Lost or Missing Refunds

    • If you haven’t received a refund, check with your bank or payment provider.
    • If the issue persists, contact us at sunevis.xyz@gmail.comfor further assistance.
    • We will work with customers to resolve refund issues as quickly as possible.

7. Customer Support & Dispute Resolution

    • If you have concerns about your return or refund, please contact sunevis.xyz@gmail.com
    • We aim to provide a fair resolution and ensure customer satisfaction.
    • Disputes should be communicated to us first before escalating to third-party payment providers.

8. Contact Information

For any return or refund inquiries, please contact us:

    • Address: 901 Atlantic Ave, New Orleans, LA 70114, USA
    • Phone: (270) 605-1501
    • Email: sunevis.xyz@gmail.com