Sales Policy – sunevis.xyz

At Maxotis, we are committed to providing high-quality natural essential oil perfumes with a seamless shopping experience. Please read our Sales Policy carefully to understand the terms and conditions of purchasing from sunevis.xyz

1. Order Processing & Payment

    • Orders are processed within 1-2 business days after payment confirmation.
    • We accept major payment methods, including credit/debit cards, PayPal, and digital wallets.
    • Prices displayed on Maxotis.xyz are in USD and include applicable taxes unless otherwise stated.
    • Once an order is placed, you will receive a confirmation email with your order details.
    • If payment is not received within 24 hours of order placement, the order may be canceled.
    • Customers should ensure their billing information matches their payment method to avoid processing delays.

2. Shipping & Delivery

    • We offer nationwide and international shipping to select countries.
    • Shipping costs vary based on destination and order size, which will be calculated at checkout.
    • Estimated delivery time:
      • USA: 3-7 business days
      • International: 7-21 business days (depending on location)
    • Customers will receive a tracking number once the order is dispatched.
    • If the package is returned due to an incorrect address, the customer will be responsible for reshipping fees.
    • In case of shipping delays due to unforeseen circumstances, we will notify customers via email.

3. Cancellations & Modifications

    • Orders can only be canceled or modified within 12 hours of placement by contacting us at sunevis.xyz@gmail.com.
    • Once the order is processed and shipped, modifications or cancellations will not be possible.
    • In rare cases where an order cannot be fulfilled due to stock issues, we will issue a full refund or provide an alternative solution.

4. Product Availability

    • Our perfumes are crafted in small batches to maintain quality and freshness.
    • If an item is out of stock, customers will be notified with the option to pre-order or receive a refund.
    • We continuously update our inventory to ensure availability, but demand fluctuations may lead to temporary shortages.

5. Damaged or Lost Orders

    • If your order arrives damaged, please email sunevis.xyz@gmail.com with photos of the damaged product within 48 hours of delivery.
    • If an order is lost in transit, we will investigate and provide a replacement or refund where applicable.
    • Customers are encouraged to inspect their orders upon arrival and report any discrepancies immediately.

6. Customer Support & Dispute Resolution

    • Our support team is available to assist with any sales-related inquiries at sunevis.xyz@gmail.com.
    • If you experience any issues, we encourage you to contact us before filing a dispute.
    • We strive to resolve all concerns promptly and efficiently to ensure customer satisfaction.

7. Contact Information

For any inquiries regarding our Sales Policy, please contact us:

    • Address: 901 Atlantic Ave, New Orleans, LA 70114, USA
    • Phone: (270) 605-1501
    • Email: sunevis.xyz@gmail.com